Repair Service Policy
UPDATED April 13, 2018
In the event your warranty has expired, and you need a repair for one of our products, Richway & Fuji Bio offers a repair service for anyone who owns one of our products.
What is covered by the repair service?
Parts covered:
Biomat® / Biobelt™ / Amethyst Pillow: Electronic components, heating element, top cover replacement, pillow (stone) wrap replacement and *carry caseOrgone Biomat™: Electronic components, heating element, and **microfiber cover
Quantum Energy Pad® (QEP) / Quantum Energy Comforter™ (QEC): microfiber cover, internal cushion, comforter, and pillow case
Alkal-Life™: Main unit and accompanying parts
Rejuvena™: Main unit, adapter, and USB charger
* Covered within the first year (12 months) only
** Covered within the first three years (36 months) only
How to get service:
To obtain service, contact your local Customer Service Center and provide the purchaser’s name, Richway Invoice (RI) number, and a detailed description of the problem you are experiencing. *A representative will provide you with a return merchandise authorization (RMA) number. This number is required and must be legibly written/printed in a visible area on the outside of the package. Ship your product postage paid, include a copy of the original sales slip, credit card receipt or other proof of the date of the original retail purchase. The customer is responsible for shipping costs to send the product to Richway for repair or replacement. Richway will cover the shipping costs to return the product back to the customer.*NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.
How to send product in for repair:
1. Pack items securely. Do not send the Biomat® in the suitcase/carry bag. If stones are leaking from the Biomat® for any reason, tape the delivery box well at all openings to prevent stones from leaking out of the package while in transit.
- IMPORTANT: Write the RMA number on the outside of the package and enclose return name, address and phone number. *Richway will not be responsible for packages that are shipped without an RMA number written outside of the package. These packages may be refused and returned to sender.
- The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.
- Ship the item postage paid to:
Richway & Fuji Bio Inc.
1314 S. King St., Suite 520
Honolulu, Hawaii 96814
Tel: 808-589-2800
Toll-Free: 1-855-338-6410 (U.S.A, Canada, Guam, Saipan)
Fax: 808-597-1651
R&L Co., Ltd.
11F, Ace Gwangmyeong Tower B, 108 Haan-Ro
Gwangmyeong-Si, Gyenggi-Do, Korea 14319
Tel: 02-6112-7711
Fax: 02-6112-7749
How to send in payment for repair:
- Upon completion of the repair, Richway will contact the customer for payment information and return address confirmation.
- If you would like to pay by check, you may enclose a check payable to Richway & Fuji Bio Inc. with your repair. The check should be enclosed securely in an envelope and taped to the item. Please write the provided RMA number on the check for reference.
Repair time: Approximately 6-8 weeks from date of receipt.
|
|
3 YEAR LIMITED WARRANTY |
POST/NO WARRANTY |
||||
|
PRODUCTS |
WITHIN 60 DAYS |
2-12 MONTHS |
1-2 YEARS (12-24 MONTHS) |
2-3 YEARS (24-36 MONTHS) |
AFTER 3 YEARS (36+ MONTHS) Repairs done post-warranty are guaranteed within one year(12 mo.) from the date of receipt. |
|
|
LABOR |
TOP |
|||||
|
KING ORGONE BIOMAT |
|
$160 |
$160 |
$300 |
|
|
|
QUEEN ORGONE BIOMAT |
|
$130 |
$130 |
$240 |
|
|
|
KING ORGONE MICROFIBER COVER |
|
$60 |
$60 |
--- |
|
|
|
QUEEN ORGONE MICROFIBER COVER |
*FREE PICK UP |
*SEND BY |
$50 |
$50 |
--- |
|
|
BIOMAT KING |
*FREE REPAIR |
CUSTOMER |
$160 |
$160 |
$300 |
$800 |
|
BIOMAT QUEEN |
*FREE RETURN |
*FREE RETURN |
$130 |
$130 |
$240 |
$600 |
|
BIOMAT SINGLE |
|
*FREE REPAIR |
$100 |
$100 |
$180 |
$400 |
|
BIOMAT PRO |
|
|
$60 |
$60 |
$180 |
$300 |
|
BIOMAT MINI |
|
|
$40 |
$40 |
$120 |
$200 |
|
BIO-BELT |
|
|
$30 |
$30 |
$120 |
$200 |
|
PILLOW |
|
|
$30 |
$30 |
--- |
$120 |
|
QUANTUM ENERGY PAD – KING |
|
|
$50 |
$50 |
$150 |
|
|
QUANTUM ENERGY PAD - QUEEN |
|
|
$40 |
$40 |
$120 |
|
|
QUANTUM ENERGY PAD - SINGLE |
|
$30 |
$30 |
$90 |
|
|
|
QUANTUM ENERGY PAD - PRO |
|
$30 |
$30 |
$90 |
|
|
|
KING QUANTUM ENERGY COMFORTER |
|
|
$50 |
$50 |
$150 |
|
|
ALKAL-LIFE |
|
|
$40 |
$40 |
$240 |
|
|
REJUVENA |
|
|
$30 |
$30 |
$150 |
|
|
S-FILTER |
ONE YEAR WARRANTY |
|
||||
For items requesting service within the return period: If warranty holder utilizes free pick up under Repair Service Policy and request is changed to a return for refund, and Richway determines there is no issue with the product, then the shipping charges that were incurred from UPS to return the item will be deducted from the refund total.
*DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order is missing any parts/accessories or is damaged upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect, damaged, or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready upon claim request.
*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Repair Service Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.
