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Richway Shipping Policy Update

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Dear Richway Independent Sales Associates,

UPS, our shipping carrier, has updated their delivery attempt procedures and terms. As such, we have updated a section of our Shipping Policy to reflect the changes. Please review the updated terms carefully. Any websites hosted by you should be updated to reflect the updated terms. Customers should be notified of these terms prior to order submission.

PREVIOUS TERMS

“All items shipped via UPS require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the package is in transit to the warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to reship.”

NEW TERMS EFFECTIVE IMMEDIATELY

"All items shipped via UPS require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order.

For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to reship.

Please contact 1-800-742-5877 (1-800-PICK-UPS) with your tracking number for more information regarding your specific shipment."

Please understand these changes have been made at the discretion of UPS.

Mahalo,
Richway & Fuji Bio Inc.

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*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Specific medical advice should be obtained from a licensed health care practitioner.