RichWay Bulletin Board

Notices and Important news from RichWay!

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Dear loyal customers and Independent Sales Associates,

Our phone system is currently experiencing intermittent connectivity issues. Phone calls to Richway HQ may result in a busy signal, and calls in progress may be dropped intermittently. We are working with our phone service provider to rectify the issue.

When possible, we recommend sending us an e-mail to reach us.

  • General Customer Service: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Order related: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • BackOffice Support: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Shipment related: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Repair/Warranty: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Placement/Compensation: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Marketing/Policy/Administrative related: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mahalo for your patience as we work to resolve the issue with the phones.

Dear Richway Independent Sales Associates,

Effective week of May 13, 2018, Saturday office operations will be limited to local service only.

Our office hours will be modified as follows:

Monday-Friday: 9AM-5:30PM Hawaii Standard Time

Saturday (Local service/'walk-ins' only): 10AM-2PM Hawaii Standard Time

Messages left on our phone system and e-mails over the weekend will be answered on Mondays.
 
Mahalo,

Richway & Fuji Bio Inc

Dear Richway Independent Sales Associates,

Our newest shipment of 7000sL Replacement Water Filters may have a small wire sticking out at the top of it. This wire may be disregarded. The filter will still fit into your Alkal-Life 7000sL unit and is fully compatible. The components within the filter are still the same and have not changed.

The wire is for a different unit made by our contract manufacturer which uses the same filter as the 7000sL.

Secondly, the packaging on the Replacement Water Filter may state 'Pre-Filter.' This is a slight mis-translation by the manufacturer. The filter enclosed is the standard replacement water filter for the Alkal-Life 7000sL.

 

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Dear Richway Independent Sales Associates,

UPS, our shipping carrier, has updated their delivery attempt procedures and terms. As such, we have updated a section of our Shipping Policy to reflect the changes. Please review the updated terms carefully. Any websites hosted by you should be updated to reflect the updated terms. Customers should be notified of these terms prior to order submission.

PREVIOUS TERMS

“All items shipped via UPS require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the package is in transit to the warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to reship.”

NEW TERMS EFFECTIVE IMMEDIATELY

"All items shipped via UPS require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order.

For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to reship.

Please contact 1-800-742-5877 (1-800-PICK-UPS) with your tracking number for more information regarding your specific shipment."

Please understand these changes have been made at the discretion of UPS.

Mahalo,
Richway & Fuji Bio Inc.

Please see Richway Headquarters' tentative holiday schedule for 2018 below.

Phone and e-mail service will be offline, and no orders/shipments will be processed in observance of the following holidays:

January 15, 2018 - Monday - Martin Luther King Jr. Day
February 19, 2018 - Monday - President's Day
May 28, 2018 - Monday - Memorial Day
July 4, 2018 - Wednesday - Independence Day
September 3, 2018 - Monday - Labor Day
November 12, 2018 - Monday - Veteran's Day
November 22, 2018 - Thursday - Thanksgiving Day
November 23, 2018 – Friday – Day After Thanksgiving
December 25, 2018 - Tuesday - Christmas Day
January 1, 2019 – Tuesday – New Year’s Day

*TO BE ANNOUNCED AT A LATER DATE: Annual holiday closure for Christmas season.

**BINARY POINT RESET: If your Binary Points are to reset on days outside of our business hours, we highly recommend placing your orders through RichwayBackOffice.com or placing your orders a few days in advance in case issues arise (declined charges, incorrect placement, etc.) to avoid missing the cut off. Richway will not be held responsible for points resetting in these instances.

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Dear Richway Independent Sales Associates,
Due to a surge in regular, "paid-in-full" orders this holiday season, the processing time for Product Certificate orders may be longer than it has been during our steady order load.
 
We would like to remind you that during busy periods, "paid-in-full" orders are prioritized over Product Certificate orders.
 
As stated on the terms and conditions of Product Certificates, Product Certificate orders have a processing time of up to 30 business days.

Thank you for your patience during this time.

Dear Richway Independent Sales Associates,

Please note that when placing orders with an eligible bundle under the Bundle Up Promotion, please do not include the free item on the original order form.

A certificate will be e-mailed to your customer on the Monday following two weeks after the week-ending date. At that time, your customer will receive the certificate and place the order for their free item. Payment for the shipping and handling should be provided on the designated sections of the certificate.

Orders with the free item listed on them will be automatically removed. Payment for the shipping and handling of the free item cannot be paid in advance on the original order.

Please review the Bundle Up Promotion FAQ for clarification of the procedures.

Thank you,

Richway & Fuji Bio Team

Aloha Richway Independent Sales Associates,

We are pleased to announce that Health Canada has issued the medical device license for the Biomat and is now allowing us to ship Biomat orders to Canada.

  • We will now resume shipment of Biomat orders destined for Canada.
  • Biomats shipping to Canada will have their shipping charges waived for the next three months. This offer will expire on March 3, 2018.
    • This only applies to the Biomat. All other items are subject to their respective Canadian shipping fees.
    • Please note that any import fees (customs, etc) will still be assessed upon delivery. The import fees will be based on the product's full value. Import fees may vary by province and may be reduced as the Biomat is a licensed therapeutic device, but we cannot provide estimates or guarantees for this possible reduction.
  • Product certificates issued to Canadian ISAs with an expiration date of December 30, 2017 or earlier may be redeemed until March 3, 2018. (Order must be received by this date and will be timestamped according to Hawaii Standard Time.)
    • The ISA must reside in Canada, and the expiration date on the product certificate must be December 30, 2017 or earlier to qualify.
 
***Health Canada still has a restriction in place for Bio-belt orders. Therefore, Bio-belts may not ship to Canada at this time. We are working with Health Canada to release this restriction as well.***

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Dear Richway Independent Sales Associates,

Effective December 1, 2017, we will be discontinuing the Water Filter Replacement Program. No new enrollments will be accepted after this date. Filters may be purchased at the regular price through the Richway BackOffice, the standard order form (submitted via e-mail, fax, regular mail), and the online order form (at richwayandfujibio.com).

If you have an active agreement in place with un-purchased filters, we will extend the opportunity to purchase any remaining filters on the agreement by Friday, December 15, 2017 at 5:00PM Hawaii Standard Time.

If you have any questions, please contact us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone during business hours, 1-855-338-6410.

Mahalo,
Richway & Fuji Bio Inc.

Dear Richway Independent Sales Associates,
 
In December 2015, with the release of the new Rejuvena model, we announced a promotion for a free set of Richway Amethyst Hydrogel Face Masks.
 
Regrettably, due to production issues, this product has been removed from our product line-up and is no longer expected to be released.
 
We will be distributing a $125 in-store credit certificate to those who originally received certificates for the Amethyst Hydrogel Face Mask. This certificate may be used on any product on our Price List. The certificate is eligible towards items on the Richway Price List (cannot be used towards shipping and handling fees). Additional terms and conditions will be noted on the certificate. 
 
Mahalo for your understanding.

We are currently out of stock of the 220v Biomat Mini and Professional at our Australia warehouse. 

Additional stock is expected approx. the week of 12/11

Mahalo for your patience and understanding.

The 220v Biomat Pro & 220v Biobelt Regular (international voltage) shipping within the USA is currently on back order.

220V BIOMAT PRO: ETA is approx. week of November 27. 

220V BIOBELT REGULAR: No ETA at this time. We will update this notice when we have additional details.

We apologize for any inconvenience.

 

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Detoxi Salt is now on back order. An update will be posted once an estimated date of availability is known

Aloha,

We have compiled a list of frequently asked questions about the Orgone Biomat®.
 
You may find our Orgone Biomat FAQ here.
 
 
 
Mahalo,
Richway & Fuji Bio Inc

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Connect with us @richwayusa and gain access to exclusive product tips, shareable content for your business, and more! Join the community today!

Please see Richway Headquarters' tentative holiday schedule for 2017 below. Our annual holiday closure for the Christmas season will be announced at a later date.

Phone and e-mail service will be offline, and no orders/shipments will be processed on these days:

January 16, 2017 - Monday - Martin Luther King Jr. Day
February 20, 2017 - Monday - President's Day
May 29, 2017 - Monday - Memorial Day
July 4, 2017 - Tuesday - Independence Day
September 4, 2017 - Monday - Labor Day
November 11, 2017 - Saturday - Veteran's Day
November 23, 2017 - Thursday - Thanksgiving Day
November 24, 2017 – Friday – Day After Thanksgiving
November 25, 2017 - Saturday

December 25, 2017 - Monday - Christmas Day
January 1, 2018 – Monday – New Year’s Day

*TO BE ANNOUNCED AT A LATER DATE:
Annual holiday closure for Christmas season.

**BINARY POINT RESET: If your Binary Points are to reset on days outside of our business hours, we highly recommend placing your orders through RichwayBackOffice.com or placing your orders a few days in advance in case issues arise (declined charges, incorrect placement, etc.) to avoid missing the cut off. Richway will not be held responsible for points resetting in these instances.

 
 
Mahalo,
 

Richway & Fuji Bio Inc.

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Rejuvena Premium™ Brochure // User Manual

Price List

The Rejuvena Premium™ is Richway & Fuji Bio’s latest model of their popular Rejuvena skincare device series. This latest model integrates a few new features to help beautify the skin!

Added blue light mode

While you all may be familiar with the red light mode introduced in the Rejuvena 7000™, the Rejuvena Premium™ goes a step further by adding a blue light mode. Combined, both treatments help to reduce the visible signs of sagging and aging skin. The use of both red and blue light modes refreshes and revitalizes exhausted skin.

Gold plated blade

Gold is a precious metal which is widely believed to be beneficial to the skin. Skin care products infused with gold can sometimes sell for about $100! Gold plating helps to maximize the beneficial results under the red and blue light modes of the Rejuvena Premium. It helps to achieve glossy skin.

Using the Rejuvena Premium™ in conjunction with our brand new Pure C Serum™ (now with added Amethyst), you too can enjoy and show off the appearance of professionally-treated skin!

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Available to order now! >> The Orgone Biomat™ in King (120V) and Queen (120V) sizes

Orgone Biomat Brochure // Orgone Biomat Trifold Flyer

Click here for updated Price List

Click here for updated Compensation Chart

Coming soon >> The Orgone Biomat King (220V), Orgone Biomat Queen (220V), Single Orgone Biomat (120V, 220V), and the Biomat Aroma Stand™

 

Dear Richway family member.

We are proud to announce a ground-breaking product which encompasses a revolutionary concept designed to bring you an optimal night’s sleep. This product is the Orgone Biomat™. We believe the Orgone Biomat™ will change the lives of many - one night at a time.

Over the last 20 years, we have continued to refine our state of the art Biomat® technology. In the process, we have made developments which enhance the user’s experience. These advancements have helped us to craft the Orgone Biomat™, a bedding product which takes the science of sleep to a whole new level, addressing your physical and mental well-being.

The Orgone Biomat™ is designed to be placed directly on top of your Queen or King sized bed. It is both light weight and easy to clean. After 20 years of research and development, we have designed a holistic concept for sleep that has never been done before.

Forging a new path

There is no better time to be a Richway & Fuji Bio™ ISA than now. Richway has a long history of helping people heal at home. We introduced the concept of thermotherapy to hundreds of thousands worldwide and have taught the value of infrared rays and negative ions through our Independent Sales Associates.

Since 1997, we have learned many things. Everyone uses the Biomat® for therapeutic purposes, but most do not sleep on it. Our customers have told us the Biomat® is too hard, and a Queen or King sized Biomat® comes at a considerable cost.

The Orgone Biomat™ addresses these key issues as an affordable, light weight, soft and luxurious mattress with all of the benefits you have come to expect from the Biomat®. The opportunity is now. With the release of the Orgone Biomat™, the door is open to forge new relationships with your past customers, expand your business, and increase your income. You are part of the vanguard introducing a completely new concept of the way everyone will get the best night’s sleep.

Join the sleep revolution now!

Posted by on in Public
To receive orders before Christmas:

Standard shipping (U.S. ONLY)  - Orders must be received by our office no later than 12/8/2016. Payment must clear and all documentation and info pertinent to the order must be received by this date.

Expedited shipping (U.S. ONLY) - Orders must be received by our office no later than 12/15/2016. Payment must clear and all documentation and info pertinent to the order must be received by this date.

**International shipments including Canada:  Cannot guarantee delivery before Christmas due to potential customs clearance delays.

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11/11/2016 - Friday - Veteran's Day - CLOSED

**ORDER SUBMISSION CUT OFF FOR WEEK ENDING 11/12/2016:

  • RichwayBackOffice.com ordersare not affected and should still be received by Saturday, November 11 at 11:59PM Hawaii Standard Time to count for week ending November 12.
  • All other orders should have been received by Thursday, November 10 at 5:59AM Hawaii Standard Time to count for week ending November 12.

Any orders sent while we are closed will be processed upon reopening.

THANKSGIVING HOLIDAY SCHEDULE

11/24/2016 - Thursday - Thanksgiving Day - CLOSED
11/25/2016 - Friday – CLOSED

11/26/2016 – Saturday - CLOSED

**ORDER SUBMISSION CUT OFF FOR WEEK ENDING 11/26/2016:

  • RichwayBackOffice.com orders are not affected and should be received by Saturday, 11/26 at 11:59PM Hawaii Standard Time to count for w/e 11/26.
  • All other orders must be received by Wednesday, 11/23 at 5:59AM Hawaii Standard Time to count for w/e 11/26.

Any orders sent while we are closed will be processed upon reopening.

CHRISTMAS/ NEW YEARS HOLIDAY SCHEDULE

12/24/2016 - Saturday - Christmas Eve - CLOSED
12/26/2016 – Monday – Christmas Day (Observed) – CLOSED

12/27/2016 - Tuesday - Open as usual
12/28/2016 - Wednesday - Open as usual

12/29/2016 – Thursday – Open as usual
12/30/2016 Friday through 01/03/2017 Tuesday – CLOSED

01/04/2017 – Wednesday – Open as usual

**ORDER SUBMISSION CUT OFF FOR WEEK ENDING 12/31/2016:

  • RichwayBackOffice.com orders are not affected and should be received by Saturday, 12/31 at 11:59PM Hawaii Standard Time to count for w/e 12/31.
  • All other orders must be received by Thursday, 12/29 at 5:59AM Hawaii Standard Time to count for w/e 12/31.

Any orders sent while we are closed will be processed upon reopening.

 

***BINARY POINT RESET:

If your Binary Points are to reset on days outside of our business hours, we highly recommend placing your orders through RichwayBackOffice.com or placing your orders a few days in advance in case issues arise (declined charges, incorrect placement, etc.) to avoid missing the cut off. Richway will not be held responsible for points resetting in these instances.

 

Call RichWay

(808) 589-2800

Toll Free

(U.S.A, Canada, Guam, Saipan):

1-855-338-6410

RichWay's Real Time BackOffice

RichWay Real Time Back Office

Paylution Portal

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Specific medical advice should be obtained from a licensed health care practitioner.